Frequently Asked Questions

We are located in St. Albert, Alberta, Canada. We feel so fortunate to live & work in one of the best cities in this beautiful country we call home! We service St. Albert & Morinville.

We are currently offering our plumbing, heating & drain cleaning services as follows:

Monday-Friday: 8:30am-8:00pm (No extra charge for evenings)

Saturday: 8:30am- 5:00pm (No extra charge)

Sunday: Emergency Services (No extra charge)

Please stay tuned for expansion of our servicing hours

We are happy to service the City of St. Albert & the City of Morinville. We are looking to expand our service area soon, so please stay tuned!

When we began this business, our aim was to be affordable to as many people as possible. Plumbing & drain cleaning shouldn't put a strain on your monthly budget- & in today's economical climate, we understand how one repair can cause a person to dread the cost. We're here to help! That's why we put as much up front pricing as we can & why we are St. Albert’s ONLY No Fee Plumbing & Heating Company. We now also offer Financing through FinanceIt- alleviating the cost of larger items, such as hot water tank replacements.

Yes! We are proud to offer a 15% discount (off our labour) to Seniors living on their own or as a couple. We understand what living on a fixed income is like, & we strive to ensure top notch service with affordable pricing. We are also proud to offer a Military Discount of 10% (off our labour) to currently serving Canadian military members & veterans. We now include an Emergency First Responder Discount of 10% (off our labour). Please contact us for more information!

Purchasing a new HWT can be daunting, but we're here to help! The easiest way to determine what size you require, is how many people are living in your home? How many bathrooms do you have? If you have 3-4 people in your home, we recommend a 50 gal HWT. See our Services & Pricing Page for our HWT Package Pricing!

Absolutely! We are fully insured & we are covered through WCB as well! Our technicians are certified, trained & exceptionally skilled at what they do!

We do! We accept Debit, Cash, Visa, Mastercard, & American Express, for your convenience. We also now offer Financing through FinanceIt.

You can find all of our promotions on our Facebook, Instagram, LinkedIn or Twitter. You can also find more information on what is included & pricing for our promotions on our Services & Pricing page.

You can see which events we are hosting or attending under our Events Page. 

This is a great question, & one that we receive a lot of comments & questions on. We don’t charge service fees, call out fees, or credit card fees.  We also do not charge extra on weekends, evenings or holidays.  We have heard "But you won't make any money!" or "How do you make a living when you don't charge any fees or extras?"

The answer is simple: Just because it is the “industry standard” to charge fees, does not mean that it is standard for our company. We have grown our business since 2020 by providing our customers with exceptional, professional, courteous, respectful & fast service, & we do not believe that it should come with a high price tag or tacked on “extras”. When we began our business, we wanted to do things a little differently than everyone else. Making plumbing, heating & drain cleaning services as affordable as possible aligns with our ethic & moral codes. We are & will continue to be happy in knowing that we're helping folks out during some stressful times. Donating to multiple local charities as well, is something we're extremely proud to take part in. Doing what we feel is right- it's what keeps us going!

Novo water softeners help make your own bathroom feel like a spa getaway! Imagine having beautifully soft skin & hair after your first bath or shower. Saving on expensive lotions that don’t seem to help against our harsh Alberta climate or hard water. Having your clothes come out cleaner & lasting longer- even in cold water. Extending the life of your hot water tank- the list of benefits goes on & on. Contact us today to schedule your free quote!

Here is an excerpt from energy.gov:

“Save money on cleaning products

Hard water contains magnesium and calcium ions that make it very difficult to create an effective lather with soap and other cleaning products, which affects the whole cleaning process, whether you are having a shower, washing the car, or doing the laundry and dishes. As soft water is treated to remove these impurities, it is far more effective when used for washing. Often you can achieve the same level of soil removal in soft water by using lower water temperatures and a reduced amount of detergent than washing with hard water. You will require less cleaning agents to perform a good wash.

Hard water can wreak havoc on your water heating system due to scum and scale deposits that could lead to blockages and cause damage to your boiler. Scale essentially acts as an added layer of insulation, that prohibits the transfer of heat into the water. These deposits are known to drastically reduce the efficiency of your boiler – sometimes as much as 50%. Even a small deposit could be enough to cause heat efficiency loss of up to 12%. Gradually, having soft water running through your system will dissolve away scale, remedying the problem completely.

Soft water will do wonders for skin care. Hard water can exacerbate eczema and other dry skin conditions due to the excessive amount of soap and cleaning products needed to create an effective lather for a thorough clean. Hard water also leads to the occurrence of soap scum – a result from the reaction between the soap and the minerals. Soap scum is another potential irritant both when it comes in direct contact with a skin condition or when small particles are left on clothing washed in hard water.

Additionally, clothing washed in soft water often feels softer, which can lessen the abrasive feel of starchy clothing and therefore keep skin complaints at bay. People living in hard water areas are more likely to develop skin problems than those that do not.

If your locks are looking lackluster, it could be because you’re washing your hair in hard water at home. A water softener can help to remove harsh minerals from your water that will deep clean your hair and provide a noticeable difference in its softness and vitality. When magnified, each hair comprises millions of tiny little scales. Hard water makes these scales stand out from the shaft, leaving your hair more able to get tangled and feeling rough. With softer water, there will be significantly less limescale deposits left in hair, and due to less interaction between the minerals and the hair itself, hair will be left feeling a lot smoother.

Most of us will be familiar with putting in a bit of elbow grease when it comes to cleaning. Soft water will likely increase the ease of removing dirt throughout the house, and it’s great for rinsing as it doesn’t leave streaky residue too. With hard water it is more difficult to produce an effective lather to remove dirt and stains, and on smooth surfaces the mineral deposits can produce a spotted appearance.

Usually, as a result of washing with hard water, clothes become dull and weathered, whites turn to grey and colors will fade. Similarly, dishes and glassware will also lose their sparkle. Conversely soft water maintains the appearance of clothing and kitchen ware. It’s all thanks to soft water’s ability to mix effectively with soap and detergents to provide a greater clean. Also, as a result of using softened water, you will find the durability of your clothes and kitchen wares will also be greatly extended.

While hard water is sometimes preferred for drinking purposes because of its mineral content, for making drinks, like tea or cocktails, soft water is usually considered superior. Soft water is a more effective solvent, and this can be seen when used with soap, but it also equally applies to cookery and mixed drinks. For instance, adding stock to soft water will greatly enhance the flavors and aromas.

As mentioned, hard water can cause blockages in your plumbing through the deposition of limescale. Soft water by comparison can provide a long-term remedy to these kinds of deposits. If a water softener is added retrospectively to a property, then gradually the softer water will dissolve limescale scale deposits and remove the problem entirely.

Going from a hard water bath or shower to a soft water wash, you will instantly notice the difference in the quality of the clean and the sensation. It is often regarded as a luxurious experience, a perfect way to unwind at the end of the day relieving the stress and fatigue of everyday life.

For car enthusiasts, one of the worst offences of hard water, is the chalky residue it can leave on your car after washing. Damaging the paintwork of the vehicle and generally reducing the visual impact. As soft water does not carry any of the impurities, it is the solution for washing your car.”